Terms of Service

1.Introduction

Welcome to Business Boutique, a business support platform and mobile application operated by Aayan Real Estate Development Company W.L.L. ("Business Boutique", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Services").

By registering for, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

2.About Business Boutique

Business Boutique is an outsourced business support ecosystem designed to help startups, SMEs, and growing companies operate more efficiently. The platform allows businesses to request administrative, financial, operational, marketing, advisory, and other professional services through one easy-to-use platform.

Business Boutique primarily serves businesses within The Business Boutique project and may, at our discretion, extend selected services to companies outside the project. Our role is to coordinate, supervise, and ensure quality across the services provided, whether delivered directly by us or through approved third-party service providers.

We reserve the right to modify, suspend, or discontinue any portion of the Services, including specific service categories, at any time. Where modifications materially affect users' access or fees, we will provide at least 14 days' prior notice via email or in-app notification.

3.Account Registration & Membership

To access certain features, users may register as a Member or use the platform as a Guest. Users agree to:

• Provide accurate and complete registration information
• Maintain and promptly update account information
• Keep login credentials confidential and secure
• Notify us immediately of any unauthorized account activity

Users are responsible for all activity occurring under their accounts. Members may benefit from priority access, special packages, and additional benefits depending on their membership category. Guest users may request selected services, subject to availability and approval. Membership tiers, fees, and benefits may be updated from time to time and will be communicated through the platform with at least 14 days' prior notice.

4.How the Platform Works

Using Business Boutique generally follows this process:

1. Register or access the platform as a Member or Guest
2. Select the service you require from the available categories
3. Submit your service request
4. Receive confirmation or approval of the request, along with the estimated delivery timeframe
5. Complete payment where required
6. The service is coordinated and delivered, directly by us or through an approved service provider

Service requests are subject to review and may be declined or adjusted at our discretion, including where a request falls outside our service scope or available capacity.

5.Services Offered

Services available through the platform may include, but are not limited to:

• Administrative support
• Secretarial services
• Bookkeeping support
• Document management and archiving
• Business advisory coordination
• Marketing support
• HR support
• Government and corporate service coordination
• Meeting room and office-related services
• Event and business networking support
• Ad-hoc services based on individual business needs

Some services are provided directly by us, while others are delivered through approved, specialized third-party service providers under our supervision and quality control. Estimated delivery timeframes for each service will be communicated to the user upon confirmation of a service request. Availability of any specific service is not guaranteed and may vary by location, capacity, or provider availability.

6.Acceptable Use

Users agree not to:

• Violate any applicable laws or regulations
• Use the Services for fraudulent or unlawful purposes
• Upload viruses, malware, or other harmful code
• Attempt unauthorized access to our systems or those of our service providers
• Reverse engineer, copy, or replicate platform functionality
• Interfere with the operation of the platform or services
• Submit false or misleading information when requesting a service

Violation of this section may result in suspension or termination of the user's account and refusal of future service requests.

7.Fees, Payments & Service Pricing

Where Services involve a fee, the following applies:

• Some services are charged on an hourly basis, while others are priced based on scope, duration, membership package, or third-party provider fees
• Applicable fees will be communicated to the user prior to confirmation of a service request
• Payments must be made through the approved payment methods available on the platform. Current payment methods are displayed within the application
• Failure to make timely payment may result in suspension of the service request or account
• Prices may change with at least 14 days' advance written notice
• All fees are exclusive of applicable taxes unless otherwise stated

8.Third-Party Service Providers

Certain services available through the platform are delivered by independent, approved third-party service providers rather than directly by us. While we supervise and apply quality control measures to providers operating through the platform, the ultimate performance of a given service may also be subject to that provider's own terms and professional standards.

Our Services may also integrate with third-party platforms, including but not limited to payment processors (such as Tap Payments), hosting providers, and other business software providers. Use of any such third-party service is governed by their respective terms and policies, and we are not responsible for the availability, performance, or acts or omissions of third parties.

9.Intellectual Property

All software, content, trademarks, logos, designs, and related intellectual property displayed on the platform remain the exclusive property of Aayan Real Estate Development Company W.L.L. or its licensors. Users may not copy, reproduce, sell, license, modify, or distribute any part of the Services without our prior written authorization.

10.Data Ownership

Users retain ownership of the business and personal information they upload or submit to the platform. By using the Services, users grant us permission to process and store such information solely for the purpose of providing and coordinating the requested Services.

11.Service Availability

While we strive for high availability of the platform, we do not guarantee uninterrupted access. The Services, or specific service categories, may be unavailable from time to time due to: scheduled or emergency maintenance, infrastructure failures, security incidents, or outages affecting third-party providers.

12.Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, Aayan Real Estate Development Company W.L.L. disclaims all warranties, whether express or implied, including as to the quality, timeliness, or suitability of services delivered by third-party providers.

13.Limitation of Liability

To the fullest extent permitted by law, Aayan Real Estate Development Company W.L.L. shall not be liable for indirect, consequential, or incidental damages, including lost profits, business interruption, or data loss arising from use of the Services or any service coordinated through the platform.

The total liability of Aayan Real Estate Development Company W.L.L. arising out of or related to the Services shall not exceed the total amount paid by the user for the relevant service during the twelve (12) months preceding the claim.

14.Account Suspension & Termination

We may suspend or terminate a user's account where:

• These Terms have been violated
• Required to do so by law
• Necessary to protect the platform, our service providers, or other users

In cases of suspension, we will notify the user by email and provide reasons where legally permissible. The user has the right to contest the suspension by contacting support@businessboutique.com within 14 calendar days of the suspension notice. We will review the appeal and respond within 10 business days.

Users may close their account or discontinue use of the Services at any time, subject to settlement of any outstanding fees.

15.Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or the Services, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation. Either party may initiate this process by providing written notice to the other party describing the nature of the dispute. The parties shall have 30 calendar days from the date of such notice to reach an agreed resolution.

If the dispute is not resolved within the 30-day period, either party may refer the matter to the competent courts of the Kingdom of Bahrain in accordance with Section 16 below.

16.Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes not resolved through the process set out in Section 15 shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Bahrain.

17.Contact Information

• Company Name: Aayan Real Estate Development Company W.L.L.
• Platform: Business Boutique
• Address: Office 307, Building 256, Road 2705, Block 327, Adliya, Kingdom of Bahrain
• Email: support@businessboutique.com
• Phone: +973 3550 0099